Privacy Policy

1. Introduction

NeutralPlaza ("we," "our," or "us") is dedicated to the protection of your privacy. This Privacy Policy outlines the manner in which we collect, utilize, reveal, and secure your information when you access our website neutralplaza.site or utilize our yacht charter offerings.

Your use of our services signifies your agreement to the data handling practices outlined in this policy. This policy adheres to applicable privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

Personal information is collected by us when you provide it voluntarily during activities such as:

• Reserving a yacht charter
• Getting in touch with us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or offers

Such information can include:

• Your name and contact details (email, telephone, mailing address)
• Billing information (managed securely by external payment service providers)
• Your preferences and specifications for yacht charters
• Contacts for emergencies
• Specific dietary needs or health-related information (only if supplied)

2.2 Information Collected Automatically

Information about your device and browsing actions is automatically logged when you visit our site:

• IP address and geographical data
• Browser kind and its version
• The pages you visit and how much time you spend on our site
• Referral sources
• Characteristics of your device (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

To enhance your experience, we employ cookies and similar tracking tools. These methods enable us to:

• Store your preferences
• Analyze site use and performance
• Deliver tailored content
• Refine our offerings

Cookies can be managed via your web browser settings or our cookie consent mechanism.

3. Using Your Information

The data collected is utilized for purposes such as:

• Providing Services: To fulfill yacht charter services, confirm reservations, and reach out to you regarding your bookings
• Client Assistance: To address your questions and offer help when needed
• Transaction Processing: To handle payments and administer financial matters
• Safety and Guarding: To safeguard our operations and guard against deceitful activity
• Promotion: To send you marketing content and notifications, provided that you've given permission
• Enhancement of Website: To analyze how our website is used and enhance its functionality
• Legal Adherence: To ensure our operations align with legal and regulatory requirements

4. Disclosure and Sharing of Information

Your personal data is not sold, exchanged, or rented out to external parties. We might share your information under these situations:

4.1 External Service Providers

We may disclose information to reliable third-party service operatives who help us with: transaction processing, web hosting and maintenance, email circulation, analysis and performance control, and client assistance.

4.2 Legal Obligations

We may need to reveal your data if the law demands it or in response to legal proceedings, court orders, urgencies, or examinations of suspected fraudulent or illegal operations.

4.3 Business Changes

Your data could be part of the assets transferred in case of a merger, acquisition, or asset sale.

5. Safeguarding Data

Security measures we've implemented to guard against unauthorized access, changes, exposure, or destruction of your personal data include encryption, protected servers, controlled entry, periodic reviews, and educating our employees.

However, we cannot assure perfect security for your information due to the inherent vulnerabilities of internet data transmission and electronic storage.

6. Retention of Data

We hold onto your personal data for the time needed to satisfy the intended purposes or as legally mandated. Common retention periods are:

• Charter Reservations: 7 years (for tax/legal reasons)
• Marketing Communications: until you opt out or request deletion
• Analysis of Website Use: 26 months
• Client Support Interactions: 3 years post the last engagement

7. Your Rights and Options

These rights include requesting access, alterations, erasure (as permitted by law), data portability, and to opt out of marketing, as well as control over cookies. To utilize these rights, reach out using the contact information provided below.

8. Services from Third Parties

8.1 Google Analytics

Google Analytics is utilized to assess site usage. Disabling this tracking can be done through Google Analytics' Opt-out Browser Addition.

8.2 Social Media Platforms

Links to social media might be found on our site, each with their distinct privacy rules.

8.3 Payment Transaction Providers

Transaction processing is managed by external service providers that meet PCI DSS criteria.

9. International Data Handling

Data might be transmitted and dealt with in regions other than Germany. We employ appropriate protections that are compatible with the applicable privacy statutes.

10. Children’s Privacy

We do not intentionally cater to individuals younger than 13, nor do we knowingly accumulate their information. Should you suspect that a minor has provided information, please get in touch at once.

11. Policy Adjustments

Alterations to this Privacy Policy will be realized to mirror any changes in our practices or legal demands. We will apprise you by updating the policy here, emailing registered users, or displaying an announcement on our webpage. The continued use of our services after the effective date is deemed as acceptance.

12. Contacting Us

For any inquiries regarding this Privacy Policy or our data handling approaches, contact us at:

13. Compliance with Google Ads User Consent Policy

We conform to Google Ads' user consent policies. Modifications in cookie/tracking preferences can be made anytime through our cookie options.